Tour terms & conditions

Private tour

  • All our tours are private. This means that your group will not share the tour with other people.
  • Pre and post-tour transfers from and to the hotel are included in the price.
  • Airport transfers are not included in the price
  • Rapa Nui National park ticket is not included in the price. 

Force majeure

  • If we are unable to perform tours due to unpredictable events 50% of the tour cost will be refunded. This includes very bad weather, airplane delays, etc.
  • If we are unable to perform the tour for any other reason other you will be refunded a full 100% of the tour cost.

Cancellation

  • If you need to cancel a reservation please send us an email with your name indicating you want to cancel the tour. 
  • To receive a full refund, travelers may cancel up to 30 days before the experience start time in the local timezone. No refunds will be given after that time period.

Shore Excursions

  • All our tours are shared group tours. This means that you will be sharing your group with a max of 8 people.
  • Rapa Nui National park ticket is not included in the price. 

Force majeure

  • If circumstances prevent tenders from accessing Easter Island entirely we’ll reimburse you with a substantial 50% of your shore excursion fee. The remaining amount will help offset expenses such as guide wages and vehicle rentals, which are still obligations we need to fulfill.
  • If we are unable to perform the tour for any other reason other you will be refunded a full 100% of the tour cost.

Cancellation

  • If you need to cancel a reservation please send us an email with your name indicating you want to cancel the tour. 
  • A cancellation fee of 50% is charged if canceled 30 days or less before the event